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Hotel · Kuala Lumpur · Kuala Lumpur Federal Territory

Ascott Kuala Lumpur

A 33-storey serviced residence in the heart of Kuala Lumpur, offering apartment-style stays with full kitchens and a skyline pool.

  • Full kitchen and separate living area in every apartment
  • Outdoor pool with views over the city
  • 24-hour reception and security for round-the-clock ease
8.2 Great 2223 reviews Booking.com 8.2 · 2223 reviews

About

Ascott Kuala Lumpur

Ascott Kuala Lumpur occupies 33 floors on Jalan Pinang, placing you in the heart of the Golden Triangle. The property is a 16-minute walk from Sungei Wang Plaza, while the Petronas Twin Towers and the KLCC area are roughly 10 minutes on foot. The Bukit Bintang shopping and dining district is also close by.

The apartments are designed for longer stays, with living areas, dining tables, and fully equipped kitchens that include cookware and tea and coffee facilities. Bedrooms come with either king, queen, or twin beds, and Premier categories add balconies and coffee machines. On-site facilities cover an outdoor pool with a view, a fitness centre, a tennis court, a sauna, a steam room, and a spa offering massages and beauty treatments.

  • No smoking on site
  • Free Wi-Fi in public areas
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out

In brief

What works, what to weigh

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Strengths

5 reasons to book
  • In the thick of KL's Golden Triangle — The residence sits on Jalan Pinang, a 10-minute walk from the Petronas Towers and roughly 16 minutes from Sungei Wang Plaza. Bukit Bintang's shops and restaurants are also within easy reach.
  • Rooms score well for comfort and space — Guests give the rooms 8.4/10 and frequently mention comfortable beds with down or feather pillows, spacious layouts, and quality toiletries.
  • Service and staff stand out — Service and staff both rate 8.6/10. Reviews describe helpful, accommodating staff who arranged upgrades, helped with luggage, and extended checkout.
  • Apartment-style conveniences — Each unit includes a full kitchen with cookware and a dining area, making it easy to self-cater. Premier rooms add balconies and coffee machines.
  • Plenty of on-site recreation — Beyond the pool, you'll find a fitness centre, tennis court, sauna, steam room, jacuzzi, and spa treatments — more than the typical city hotel.
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Worth weighing

5 to weigh
  • Comfort rating lags other categories — Guests score comfort 7.7/10, the lowest of the rated categories. Several reviews mention small bathrooms and occasional air conditioning problems.
  • Room readiness can stall at check-in — One review describes a long wait for the room and receiving a different unit than booked. The official check-in window starts at 15:00, so arriving earlier may mean waiting.
  • Wi-Fi reliability is inconsistent — While Wi-Fi is free, one guest noted it was unreliable on the second day of their stay.
  • Cleanliness and pest control need attention — A family stay mentioned some issues with cleanliness and pest control, though overall the stay remained comfortable.
  • No pets allowed — Policies clearly state pets are not permitted, so you'll need to make other arrangements for animal companions.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Premier One-Bedroom Twin Room

  • 2 Single beds

Two-Bedroom Room

  • 2 Single beds or 1 Double bed

Premier Studio

  • 1 King-size bed
  • Shower
  • Coffee machine
  • Bathtub
  • Balcony

Premier One-Bedroom Apartment

  • 1 King-size bed
  • Shower
  • Coffee machine
  • Bathtub
  • Balcony

Premier Two-Bedroom Apartment

  • 2 Single beds or 1 Queen-size bed
  • Shower
  • Coffee machine
  • Bathtub
  • Balcony

Premier Three-Bedroom Apartment

  • 2 Single beds or 1 Queen-size bed
  • Shower
  • Coffee machine
  • Bathtub
  • Balcony

Executive Two-Bedroom Apartment

  • 2 Single beds or 1 Queen-size bed
  • Shower
  • Coffee machine
  • Bathtub
  • Balcony

Guest Room

  • 2 Single beds or 1 Double bed

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

Dining & Kitchens

  • Restaurant
  • Tea and coffee facilities
  • Electric kettle
  • Dining table
  • Cookware / Kitchen utensils
  • BBQ facilities
  • Picnic area / Tables

Wellness & Recreation

  • Outdoor swimming pool
  • Pool with view
  • Fitness centre
  • Tennis court
  • Sauna
  • Steam room
  • Jacuzzi
  • Spa & wellness centre
  • Massage
  • Beauty treatment

Services & Extras

  • 24-hour reception
  • 24-hour security
  • Express check-in/out
  • VIP check-in/out
  • Luggage storage
  • Room service
  • Laundry
  • Dry cleaning
  • Paid airport shuttle
  • Meeting / Banquet facilities
  • Fax / Photocopying

Accessibility & Safety

  • Rooms / Facilities for disabled
  • Wheelchair access
  • Safe deposit box
  • 24-hour security
  • Smoke detectors
  • Fire extinguishers
  • Key card access
  • Key access

In-Room Amenities

  • Air conditioning
  • Soundproofed rooms
  • Sitting area
  • Balcony
  • Flat-screen TV
  • Free toiletries
  • Ironing facilities
  • Coffee machine

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.2
Great 2223 reviews

Guest-rated 8.2/10 from 2,223 reviews

Booking.com · 8.2 · 2223 reviews
8.2Verified guest

“Fantastic hotel with complimentary Wi-Fi, a fitness centre, and round-the-clock reception. The staff's assistance with my luggage left a strong impression. Comfortable and highly recommended — I'll return on my next city break.”

8.2Verified guest

“The location was ideal, close to shops and the convention centre, with easy access to KL Sentral and other spots. The room was modern, the service excellent, and the bed comfortable with down pillows. I enjoyed a relaxing bath.”

8.2Verified guest

“The accommodating team made our short holiday a pleasure. The bedding was exceptionally comfortable, complete with feather pillows.”

8.2Verified guest

“The apartment was beautifully decorated and impeccably clean, with an unbeatable location near the main sights. The staff were friendly and went out of their way to help. Be prepared for a few quirks — small toilets and occasional air conditioning issues — but it was still a fantastic stay.”

8.2Verified guest

“The location was superb — we could drive to a shopping mall in about five minutes.”

8.2Verified guest

“Everything was top quality — definitely worth revisiting.”

04 — Location

Getting around Kuala Lumpur

The property sits in Kuala Lumpur.

Petronas Twin Towers & KLCC: Around a 10-minute walk from the hotel, the towers and the Suria KLCC mall are the city's most recognisable landmarks. The surrounding park and convention centre make this an easy area to explore on foot.

Bukit Bintang: Kuala Lumpur's main shopping and dining district is a short walk or drive away. Guests mention it as a highlight, with easy access to malls, street food, and nightlife.

Sungei Wang Plaza: This mall is a 16-minute walk from the residence, offering a mix of retail and dining options in the Golden Triangle.

No 9 Jalan Pinang, Kuala Lumpur, Kuala Lumpur Federal Territory, 50450, Malaysia

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 15:00-23:59
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
112 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times at Ascott Kuala Lumpur?

Check-in runs from 15:00 to 23:59, and you must check out by 12:00. Some guests have noted that rooms may not be ready right at 15:00, so arriving later can help avoid a wait.

Is parking available at the hotel?

Yes, private car parking is available on site for guests travelling by car. There is also a parking option listed in the property's facilities.

Are pets allowed at Ascott Kuala Lumpur?

No, pets are not allowed at this property. The policy clearly states 'Not allowed', so you'll need to arrange alternative care for your pets.

Does the hotel offer airport transfers?

Yes, there is a paid airport shuttle service available. You can arrange this through the hotel.

What are the room options for families?

The hotel offers one-, two-, and three-bedroom apartments with kitchen facilities, which suit families. Guests have stayed with young children and appreciated the space. Cots and a children's pool are also available.

Nearby

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9.1

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The bottom line

Ascott Kuala Lumpur is a dependable choice for travellers who want space, a full kitchen, and a central location near the Petronas Towers. Staff and service get consistently high marks, and the apartment layout suits families or longer stays. Just be ready for the occasional air conditioning quirk and a check-in that can run late — the trade-off for the convenience and comfort is worth it for most.

8.2A solid pick in the Golden Triangle, especially if you value apartment space and attentive staff over flawless room mechanics.

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